LH
Leora H
1 reviews | Active since Jan 2011
19 Dec 2024, 09:38
FNB DOES NOT COMMUNICATE WITH CLIENTS - DEBITS WITHOUT PERMISSION
My loan account has been debited today, 19 Dec when my normal loan repayment goes off on the 27th of the month.
FNB has made ZERO effort to inform me of this, nor asked approval or any of the like. Not even 23 December, BOOM, 19th one whack.
You people disgust me, your staff in the call centre are *********** and untrained and you drive the modern day slavery/low salary war by hiring these people.
I have tried calling 3 times via the app and received ZERO help every.single.time.
I have had nothing but hell obtaining a loan from you. Worst decision of my life. For your sake you better pray that you do not debit me again on the 27th of December
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Replies (1)LH
Leora H's updateReviewer Update
07 Jan 2025, 14:20FNB claims to have been in touch and sent messaging out prior to the debit - there has been ZERO communication from them on my part. Not in my email, not in SMS and not in the app. They are straight up lying and I expect a formal inquest into this because it's sickening the amount of barcodes you will get to work for you, paying them a minimum wage and not even training them correctly. Send me the proof that you SMS'ed me and tried any other forms of communication and then I'll remove this review.
LH
Leora H's update07 Jan 2025, 14:20
Reviewer Update
FNB claims to have been in touch and sent messaging out prior to the debit - there has been ZERO communication from them on my part. Not in my email, not in SMS and not in the app. They are straight up lying and I expect a formal inquest into this because it's sickening the amount of barcodes you will get to work for you, paying them a minimum wage and not even training them correctly. Send me the proof that you SMS'ed me and tried any other forms of communication and then I'll remove this review.