FNB does not classify unauthorised debit as *****.

<p>an unauthorised debit went off my account. I have tried calling FNB call centre on 2 March 2017. NOONE ANSWERS. so I tried to call the ***** line then a man called Sello Mathe answered at around 6.30 pm. He told me that an unauthoried debit is not *****! and that the only way he can help me is to put me through to the call centre. that does not answer calls! so i am back to square one. I EXPECTED BETTER FROM FNB! i KNOW THIS IS AN EASY PROBLEM TO SOLVE IF ONLY THEY CAN ANSWER THEIR PHONES. I AM GREATLY DISSAPOINTED!!!!This is not the first time I have had such issues with this bank. the definition of ***** is '<br />wrongful or ******** deception intended to result in financial or personal gain.' so you are very wrong Mr Sello Mathe from FNB.</p>