1 reviews | Active since Sept 2013
FNB does not care to service/assist its new clients clients
I am a new client to FNB. I moved to them as I thought that I would receive better service than the bank I am currently with and if that failed, I could do everything online. I have currently received no service as it seems nobody is able to help me. I keep getting transferred to different departments. I have spent over 2 hours airtime just trying to get somebody to assist me and actually not transfer me.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)