FNB does not care and cannot sort out a simple problem caused by their system.

My business account was blocked with an unfair and unreasonable process. I did nothing wrong and my account is in excess of R30k in the positive. On Monday I received an email at 16h26 that FNB requires some form to be signed. 2 Mins later I received an email from business accounts that my account has been suspended due to me not furnishing the form. I signed the form and sent it back, just to hear nothing. I attended Langeberg branch and they uploaded the form. By Fri my account was still block. After numerous frustrating calls, I received a call demanding another form which I immediately sent. Sat my account was still blocked. After numerous frustrating calls I was told that my signature on the first page was not correct and I have to redo it and send it back. She is logging of at 11h00. I immediately sent the resigned form and received a read receipt. Yet my account remained blocked. Really!!!! I have been through an embarrassing and stressful week as I could not make a drawing to pay my medical aid, I could not pay my cleaner for the week, could not pay the Advocate his fees, etc. FNB does not care, as it cannot care due to the extremely customer unfriendly system. It is Saturday afternoon, and my system is still block. Bravo ... FNB is going to loose a small business customer.... but what the heck, it seems they do not care. I am just one small customer that pays the salaries of all the people I spoke to who could not assist.