FNB DOES NOT CARE ABOUT THEIR CUSTOMERS OR THE CUSTOMERS MONEY/BEST INTERESTS

I am so HIGHLY DISAPPOINTED in FNB. I have been banking with FNB for almost 12 years now.

I use to believe that FNB is the best, however in a matter of weeks I realize this is not true.

Last year I was unemployed for 1 month. My contract was not renewed and fortunately I was able to get work 1 month later.

This being said, I noticed FNB the same day I found out I was not gonna have a job the next month that I would not be able to run debit orders as usual and I suspended the debit orders on my app.

They still went off and the bounce fees ofcourse came with it.

After numerous calls to different departments and being transfered from one person to the next the matter still was not resolved after month of phoning and hoping that I would at least reach one person that would care enough to assist, I decided to go into the branch. Again no assistance was given I was told to call into the call centre. After logging 3 complaints I finally managed to get to a manager. Who only reversed some of the fees, since last year August I have been trying to resolve this and still it's not resolved.

In January 2022 I got ****** and after freezing all my accounts and the having to go into the branch to resolve it and get back up and running, money kept dissappearing from my account upon checking it out my card was getting swiped at the toll gate which my I add this card was meant to be frozen or deactived? I was advised that it would take 7 to 10 business days to resolve. I call was logged on the 3rd of March 2022 and to date has not been resolved nor have I been able to obtain any feedback from the ***** department as to what is going on with this case.

I have logged 2 complaints at the ombudsman for banking services and suggest that anyone having problem should do the same. You can email them on *** or call them on ***