FNB does not care about their clients

Yesterday I took a temporary loan as I noticed there will be a shortfall for all my debit orders this month. Last week I received my salary and put the money in my savings account so that I can keep it for debit orders. So this morning I transferred the rent amount and immediately the temporary loan was deducted plus the fee for it. I now have a big problem again. This was a transfer not a deposit and yet FNB took the money. I went on secure chat at 11:10 to request the money be reversed. At 11:10 I received a message saying that I was chatting to Nokukhanya. At 11:12 I sent “hello?” as Nokukhanya was not assisting me. At 11:14 Nokukhanya said I should contact the temporary loan team without even providing a number for the ‘team’. I typed a long response that went through at 11:17. I said I did not have airtime to contact the team and every time I do phone FNB the agents keep putting me through so I never even get the help I need. At 11:18 I received a message from FNB secure chat that the chat was ended as “we had no further response from you”. What response did you require from me as less than a minute before I responded. Nokukhanya clearly was not in a mood to assist me, actually none of your ‘agents’ are ever in the mood to help me. What is the secure chat for if it does not provide help when I desperately need it. I’m still waiting for assistance with the credit switch loan. The It has become clear to me that FNB does not care about me as client. Please reverse the deduction of the temporary loan urgently or I won’t be able to pay my debit orders.