FNB does not care about their clients

I've been fighting with FNB about the same matter for the past 6 days as they put a hold on my account, I went in to the bank and after being told that there is suppose to be no hold on the account and that the account status was compliant, which I could have told her from the very beginning and was told that the matter has been escalated to "urgent" and then she went and did what I could have done at home and phoned the call centre. I sat there for 2hours watching this consultant play a game of FNB snake on her PC while waiting for the call centre to answer the phone. I've received no correspondence from them via email except them asking me to rate them and whenever I call then they just put me through the same damn cycle again, I've read about a other FNB business account holders having the same issue but apparently now the system has changed and now I'm stuck in this cycle.