FNB does not care about their clients

On 4 April I ordered forex from FNB, to be delivered on 6 April. As at 10 April, not a further word has been received from FNB, other than the pro-forma "your request is in process" and despite several emails, it remains to be "in process". On my internet account, likewise it simply shows "in progress."

I am leaving for overseas in a week's time, with no currency on the horizon! How much longer will it remain "in progress"?

The worst is the lack of interest on FNB's part, in not even bothering to respond to requests for urgent action, showing a total lack of concern about their clients.