FNB does not care about retaining customers!!

WOW!! I'm absolutely appalled at the shockingly bad service from FNB!! My Petrocard, which I have had for over 20 years, expired at the end October last year, I was issued with a new card that I have had endless problems trying to activate, as you have to use the PIN they provide and cannot change it to your own preferred PIN. After numerous calls to customer care and visits to FNB Sea Point (waiting for over 20 mins each time to see a consultant, who didn't know what to do anyway and also had to call the customer care line!!) I decided to cancel my Petrocard this morning. I was put through to one department after another (emergency roadside assistance being one!!) was then told I would be put through to cancellations, however the line went dead. Phoned customer care line again, once again asked for cancellations and landed up at lost or ****** cards. I told guy who answered the call that I wanted to cancel my Petrocard, he asked for my I.D number and then said 'Cancelled'. No questions asked. Clearly FNB does not care about providing any basic level of customer service or about retaining their customers. Appalling!!!!!