DM
Darren M
1 reviews | Active since Jan 2020
20 Jan 2020, 13:54
FNB DOES NOT CARE ABOUT RESOLVING MY DEBIT ORDER DISPUTE, INSTEAD IT IS SETTING UP CONDITIONS TO MILK MONEY OUT OF MY ACCOUNT.
Since I had lodged my complaint regarding the poor service relating to my debit order disputes, I have received no satisfactory response, as it stands, FNB and it’s consultants have been nothing but disinterested. FNB just doesn’t care...and to make things worse, my account is sitting at a deficit a notch below R1000, all thanks to FNB that’s not processing my money. Had my money been paid I was not going to be sitting at this financial inconvenience. What ****es me off is that should I have any amount that gets deposited into my account, FNB will take that R-###, which is close to a R1000. This is pure thievery at its core. FNB has given me the worst banking experience of my life.
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Replies (2)DM
Darren M's updateReviewer Update
20 Jan 2020, 16:42This is purely the lowest and most ridiculous display of incompetence and unprofessional conduct from an institution that is charged with fiduciary responsibilities and the duty of care towards its customers.
And these frequent apologies for inconvenience caused is really maniacal. I am really irate by this institution that boasts customer centricity whilst I am treated as nothing.
I need to know when I’m getting my money back, or so I need to physically go to one of your branches and demand my money by force? Is that what it would take for FNB to actually take me serious as opposed to being given this poor treatment as though I am nothing?
I don’t need apologies, I need my money back into my account
And these frequent apologies for inconvenience caused is really maniacal. I am really irate by this institution that boasts customer centricity whilst I am treated as nothing.
I need to know when I’m getting my money back, or so I need to physically go to one of your branches and demand my money by force? Is that what it would take for FNB to actually take me serious as opposed to being given this poor treatment as though I am nothing?
I don’t need apologies, I need my money back into my account
DM
Darren M's update20 Jan 2020, 16:42
Reviewer Update
This is purely the lowest and most ridiculous display of incompetence and unprofessional conduct from an institution that is charged with fiduciary responsibilities and the duty of care towards its customers.
And these frequent apologies for inconvenience caused is really maniacal. I am really irate by this institution that boasts customer centricity whilst I am treated as nothing.
I need to know when I’m getting my money back, or so I need to physically go to one of your branches and demand my money by force? Is that what it would take for FNB to actually take me serious as opposed to being given this poor treatment as though I am nothing?
I don’t need apologies, I need my money back into my account
And these frequent apologies for inconvenience caused is really maniacal. I am really irate by this institution that boasts customer centricity whilst I am treated as nothing.
I need to know when I’m getting my money back, or so I need to physically go to one of your branches and demand my money by force? Is that what it would take for FNB to actually take me serious as opposed to being given this poor treatment as though I am nothing?
I don’t need apologies, I need my money back into my account
DM
Darren M's updateReviewer Update
02 Feb 2020, 15:40You guys are just pathetic and useless. Ever since I lodged my initial complain you do not come back to me to provide feedback regarding my query. I have sent email after email regarding the status of my money. All you do is call and say you will investigate but I don’t get any feedback from ANYONE within this institution. I’ve even went to the Banking Ombudsman and I would imagine that you’ve ignored them as you have been ignoring me. Is FNB interested in resolving my matter or not because I NEED MY MONEY.
DM
Darren M's update02 Feb 2020, 15:40
Reviewer Update
You guys are just pathetic and useless. Ever since I lodged my initial complain you do not come back to me to provide feedback regarding my query. I have sent email after email regarding the status of my money. All you do is call and say you will investigate but I don’t get any feedback from ANYONE within this institution. I’ve even went to the Banking Ombudsman and I would imagine that you’ve ignored them as you have been ignoring me. Is FNB interested in resolving my matter or not because I NEED MY MONEY.