FNB does not care about its customers

I have been a client of you guys for somewhat of 7 years without an issue but the service I have recieved the last month is BEYOND PATHETIC to put it very lightly. Being told FNB cares about its customers is something to laugh about.

1 month back my phone was ****** and my banking app hacked. The same banking app you guys recommend to use to make life easier. All my money was ****** with my credit card transfer to my cheque account and then transferred from there to various accounts. The people that hacked my account also made a temp loan of R10000.

So on that FNB is busy with a ***** case which is useless as the feedback im getting is very slim. I got salary on the 1st of August. My debit orders went off and then FNB decided to take the R10000(which was ****** because THEIR "SAFE" banking app was hacked) from my money and then deduct R2000 for my credit card which is empty because it was ****** when the app was hacked.

Like I said ABSOLUTELY pathetic. They care about their customers but I would like to know from them how am I supposed to survive this month when THEIR APP failes my money gets ****** and here I am paying back the money.

I am lost for words