JP
Jacques P
1 reviews | Active since Dec 2012
03 Mar 2019, 19:01
Fnb does not care about complaints
Still waiting for fnb to pay me back. I also asked for all the call recordings, still nothing. Fnb at is best, every time a new reference number...
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Mar 2019, 10:03 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that previous complaints had been logged and is still being investigated.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that previous complaints had been logged and is still being investigated.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
*** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 10:03
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that previous complaints had been logged and is still being investigated.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that previous complaints had been logged and is still being investigated.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
*** (option one)