1 reviews | Active since Apr 2013
FNB DOES NOT CARE ABOUT BLACK OWNED BUSINESS
<p>I am in no doubt under the impression that FNB does not want to see young black owned business thrive. I have complained and escalated and would you believe that 48hours later not even one single consultant has even bothered to pick up the phone to get back to me. To them I am just a small fish in a very big sea of greediness which they are capitalizing on.</p> <p>I run a small business where every small cent counts and we are at a very crucial point where time of payment always matters in order for us to stay operational. I initially opened an account with FNB based on their very deceiving marketing campaigns which claims to fully understand this. Had I known beforehand the horrible treatment I was destined for I would have definitely considered a different bank.</p> <p>A FNB to FNB transfer was made into my business account by a client on Monday already, it is now Wednesday and the payment has yet to come through. I have gone to the branch and was told to call the call center, I complained on Twitter and was told to contact the call center, my customer made over 3 calls to the call center and she has been told 3 different things every time she calls. I have personally called over 3 times and have been told 3 different things too. I have gone on Hello Peter and STILL no one has been in contact with me.</p> <p>FNB has become just like the cellular networks BIG talk, no action!! FNB has become the biggest shark of the banking world. So arrogant and what’s worse is that they simply DO NOT CARE! DISGUSTING!!! I will also put them on blast on all platforms so everybody knows, 702 Radio is my next step. The whole of S.A needs to know and people who are considering using FNB must reconsider!!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
