LZ
Liezl Z

1 reviews | Active since Jan 2012

24 Mar 2015, 14:52

FNB DOES NOT CARE ABOUT ANIMALS AND PEOPLE

I am the treasurer of SPCA Rustenburg. Our account at Fnb was blocked without warning on 6 March 2015, when I contacted them they said I should send certain documents, all requested documents was sent to them immediately and was I informed that the account will be unblocked the same day.<br> <br> It is now three weeks later and despite several phone calls, emails and pleading with them the account is still not unblocked. Each time I phone I am told that my case has been prioritized and that my account will be unblocked within the day, it has never happened. We are an NGO looking after animals, at this stage non of our accounts can be paid, or food bought for the animals. Salaries have to paid to workers today and is it not possible because FNB will not unblock the account even though they promised to do so, they have not requested any further documents and just keep on making promises.<br> <br> FNB clearly does not care about animals, people or their customers......l<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2015, 15:31
Official
Hello Jumbles,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 653665.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)