PC
Peter C
1 reviews | Active since Jan 2021
18 Oct 2023, 08:20
FNB does not care
I'm left stranded at work last night with no way to get home due to.my FNB Account being frozen without being contacted or notified of this.
I have spoken to FNB 3 times now and all the operators I spoke to could not care less and doesn't help me.
The last operator I spoke to said an investigator needs to be assigned and she doesn't know when. How is this right when this is my lifeline? I need to make a living and cannot access my hard earned money to get to my place of employment. I just need to hurry up and wait.
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Peter C's updateReviewer Update
18 Oct 2023, 10:04Hi.
I understand the above message is procedure however at this present stage its not good enough. I have no idea what's happening, when I'll be contacted by an investigator.
This is affecting my job as I'm unable to get to it now besides the fact I was stranded at my office for an entire night. I cannot transact on my account. No calls, no messages no emails just freeze for no reason.
I'm not happy and I'll be changing banks. I'll be advising my close friends who is in the process of moving over to FNB to not proceed as this is the level of service they can expect.
I understand the above message is procedure however at this present stage its not good enough. I have no idea what's happening, when I'll be contacted by an investigator.
This is affecting my job as I'm unable to get to it now besides the fact I was stranded at my office for an entire night. I cannot transact on my account. No calls, no messages no emails just freeze for no reason.
I'm not happy and I'll be changing banks. I'll be advising my close friends who is in the process of moving over to FNB to not proceed as this is the level of service they can expect.
PC
Peter C's update18 Oct 2023, 10:04
Reviewer Update
Hi.
I understand the above message is procedure however at this present stage its not good enough. I have no idea what's happening, when I'll be contacted by an investigator.
This is affecting my job as I'm unable to get to it now besides the fact I was stranded at my office for an entire night. I cannot transact on my account. No calls, no messages no emails just freeze for no reason.
I'm not happy and I'll be changing banks. I'll be advising my close friends who is in the process of moving over to FNB to not proceed as this is the level of service they can expect.
I understand the above message is procedure however at this present stage its not good enough. I have no idea what's happening, when I'll be contacted by an investigator.
This is affecting my job as I'm unable to get to it now besides the fact I was stranded at my office for an entire night. I cannot transact on my account. No calls, no messages no emails just freeze for no reason.
I'm not happy and I'll be changing banks. I'll be advising my close friends who is in the process of moving over to FNB to not proceed as this is the level of service they can expect.