FNB DOES NOT CARE

Hi FNB,

This is the 8th time I've contacted you and there's STILL NO RESOLVE!

A few weeks ago, I transferred R500 to a recipient via eWallet. The recipient could not withdraw all the funds as there was an error at the ATM. I emailed the customer care centre and they confirmed that there was an error. I was told to acquire a new FNB OTP.

The recipient drove to the ATM (which cost fuel and time) for the 2nd time, after acquiring the new pin. He was charged a R11 withdrawal fee and could only withdraw R50. I was not told about any additional fees and quite honestly cannot understand why you are charging us for your error?

Your ATM and system were faulty! I want the recipient to receive the R50 that's due to him, please also reimburse us for the fuel because we have to drive to the ATM again (for the 3rd time now!!!!). Also, ensure that you reverse any additional fees charged to my account.

I called your service centre (reference: 591 107).