NM
Nancy M
1 reviews | Active since Oct 2017
09 Jul 2020, 16:25
FNB DOES NOT CALL BACK. WHICH MEANS THEY DONT CARE FOR CUSTOMERS.
I have requested 2 call backs from FNB with regards to increasing my credit card limit. But FNB has not bothered to call me. I would go to the branch but because of the current covid situation it's very unsafe. I tried to do it on the app but my application was denied. Even though I have been offered loans by FNB. I just dont understand. Very disappointing service.
Helpful (0)
Replies (1)0
Replies (1)NM
Nancy M's updateReviewer Update
10 Jul 2020, 12:40Good day. I have not been contacted by anybody from FNB I had to go to the branch to find out about why my credit card limit increase was declined. I was told my limit cant be increased and instead told I can only increase my overdraft. Which I did.. I dont want this overdraft. I want my credit limit increased. Why cant FNB increase it? This is the worse service I have ever had from FNB. FNB just does not care about what the customer needs and wants. Kindly see that this issue is solved. Horrible service.
NM
Nancy M's update10 Jul 2020, 12:40
Reviewer Update
Good day. I have not been contacted by anybody from FNB I had to go to the branch to find out about why my credit card limit increase was declined. I was told my limit cant be increased and instead told I can only increase my overdraft. Which I did.. I dont want this overdraft. I want my credit limit increased. Why cant FNB increase it? This is the worse service I have ever had from FNB. FNB just does not care about what the customer needs and wants. Kindly see that this issue is solved. Horrible service.