FNB does not act on feedback still having problems

Account holder Anttionette Du Toit<br> when i try to make a online payment using my card i do not get a OTP and when i press the button request new OTP it blocks my damn card from transaction- first time i logged a call with fnb and they reset my card for use and said it would be ok-i then tried it again and it did the same thing.<br> I cannot do business like this.<br> <br> Then FNB send a customer survey and i send them a email to say i am not happy and it did not work and <br> See extract of e-mail to FNB.I have not been helped.6 DAYS later and no response.<br> <br> I did not get the otop on sms or e-mail and when i pushed the request new otp it blocked it again.<br> <br> Two issues -i am not receiving the OTP and secondly the request for new otp is broken.<br>