FNB -- does not act in the interests of its clients ---appears to be untouchable

I have been a client of FNB since 1979 ---the service has become so bad that I have lodged 2 previous complaints to the Ombudsman to little or no avail Recently I have been ****med out of a substantial amount of money -- FNB has paid me back an amount which appears to be an amount they put aside for my type of bank account without actually investigating my case --I suspect this because I have not been consulted at all about my case -- just received a case number --then two rejection letters and then auto replies to any further queries and they are refusing to supply any evidence that they have done any investigating whatsoever For anyone in the same position research their Money Protect Scheme