RA
Ralph A
1 reviews | Active since Oct 2009
04 Dec 2019, 17:21
FNB DOES NOT ACT IN THE BEST INTERESTS OF THEIR CUSTOMERS
I authorised a ********** transaction. The ***** has been reported to the ***** department at FNB.. But, I am trying to get one of the transactions reversed, before the goods are delivered to the *********. I have spent the whole day trying to getting this problem resolved. But, I have just been transferred from one department to another. The matter is urgent. I cannot wait seven days for the problem to be resolved. The transaction needs to be reversed before delivery to the *********.
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Replies (2)
FNB (First National Bank)'s replyOfficial
05 Dec 2019, 09:07Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply05 Dec 2019, 09:07
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
RA
Ralph A's updateReviewer Update
06 Dec 2019, 10:42I have obtained no feedback from FNB. However, I personally have attempted to obtain feedback, in regard to my matter. But, I yet again, am still being transferred from one department to another, and each department is not able to help me, because they say it is not their responsibility. Time is running out, and the goods are soon going to be delivered to the *********, and therefore, I am going to be liable for the payment. The advertising of the bank: How can we help you? has not filtered down to its employees. I need the matter to be URGENTLY attended to. Apologies do not serve any purpose. My next option is to go to 702 radio station.
RA
Ralph A's update06 Dec 2019, 10:42
Reviewer Update
I have obtained no feedback from FNB. However, I personally have attempted to obtain feedback, in regard to my matter. But, I yet again, am still being transferred from one department to another, and each department is not able to help me, because they say it is not their responsibility. Time is running out, and the goods are soon going to be delivered to the *********, and therefore, I am going to be liable for the payment. The advertising of the bank: How can we help you? has not filtered down to its employees. I need the matter to be URGENTLY attended to. Apologies do not serve any purpose. My next option is to go to 702 radio station.