FNB Does It Again! Or Not?

I have written two negative reviews about FNB on HelloPeter before. Yet I still have no idea if I have a business banker. I have never been contacted or introduced in over four years with this account. I want to enquire about an overdraft. I first phoned the call centre on ***. The quality of the line was as bad as the call centre agent. She went with the name Anukelani - not an easy name to pronounce and I asked her three times before spelling it. Her attitude was less than pleasant so I ended the call. I then went to my branch in person - Sun Valley in Noordhoek. I first inquired about why I do not have a virtual card of my business Visa card. She (Beigh) waffled something about me requiring a personal profile on my business account before I could access a virtual card. She had no idea why that was the case and resigned her thoughts to the status quo - no innovative thinking or even a hint of enthusiasm for thinking out of the box! To prevent online *****, FNB should make it easy for the business owner. Not so with Beigh and FNB. So, I inquired about the process of an overdraft, which was why I was there in the first place, seeing the call centre cannot invest in clear-line technologies. Although I placed my Visa card on the desk - she didn't even try and acknowledge me as a customer - by first name, surname or even company name. And then, I was informed that the branch could not deal with overdraft matters - even though I opened my business account at that exact branch. It would have been most convenient had I known that before I climbed into the car and added more fuel to global warming. So here we are again FNB. It is obvious that my business and I mean nothing to you. Beigh gave me a person’s name and the email address of someone who should be my business banker. How do I know who this person is and how could she know as she hadn’t even acknowledged me or my company or even checked the ‘system’? What would have been polite is for her to offer this person to call me. That would have been the correct response to prevent everyone from having to read this diatribe. If any other banks are reading this negative review of your competitor, please contact me. I am open to working with another bank.