FNB DOES IT AGAIN - HOW CAN WE BE UNHELPFUL?

EVERY SINGLE MONTH I TRANSACT WITH THIS BANK IT'S THE SAME ****. DO YOU KNOW THAT WITH SO MUCH TECHNOLOGY FNB DOESN NOT ALLOW YOU TO REVERSE AN eWallet? I WOULD HIGHLY RECOMMEND THAT WE DO NOT USE THIS SERVICE. I GO ON MY APP TO REVERSE IT - BECAUSE THAT'S WHAT TECHNOLOGY DOES - MINIMISE ERRORS? NOPE - FNB PREVENTS YOU FROM DOING THIS. IF YOU WANT TO DO SO AT R13,19 YOU HAVE TO GET ONTO CELLPHONE BANKING. FOR WHAT? WHY CAN'T I REVERSE ON THE PLATFORM I PROCESS ON? THEN YOU CALL THEM AND THEY SAY IT COSTS R50 FOR THEM TO DO IT? IN WHAT UNIVERSE? Whitney Shongwe WAS THOROUGHLY UNHELPFUL.

I GET SO FRUSTRATED WITH ALL THIS MONTHLY BANTER WITH FNB.