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sadhanagovender S

1 reviews | Active since May 2009

21 Sept 2015, 13:37

FNB does it again.Debit fees on 21st of the month!

I had funds in my account R507.20 as per 20/09/2015. On Monday morning I go to fuel up for R100.00 only to find that my card has been declined due to insufficient funds with a minus balance of R1371.23... I was shocked and could not pay for my fuel, which was firstly embarrassing and humiliating after the fact of knowing that I did have funds available in my account. I then get a message on my mobile stating that I need to pay R1871.23 into my account immediately. FNB ... since when do you debit bank charges on the 21st of the month??? I want my refund and any fees for unsuccessful debit orders back into my account and I will be changing my bank. It is my money that you took out without my consent... I want answers.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2015, 14:34
Official
Hello sadhanag,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to VBS who will provide you with feedback.

The reference number is 763671.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)