FNB does it again, confusion reigns!

Why is it that things can get done only after a complaint? I received a call today from someone at business banking stating that the account I opened was in the wrong entity. I called business banking and took their advise on the steps to follow to close my Pty Ltd account and open a sole prop account, since I will be deregistering the Pty Ltd and closing that bank account as soon as the sole prop bank account is opened. This was discussed with the FNB consultant who suggested that I change the name from FrozenLake Travel Co Pty Ltd to FrozenLake Travel to allow for the sole prop account to be opened. This is taking forever to be concluded since it seems that one party does not speak to the other. Further still the quality of the telephone line from which the consultant called today was so awful that I could barely hear him. FNB get your house in order instead of wasting my time!!! Make up your mind what is required and whats not to open a sole prop account. Further still, fix your phone lines.