FNB DOES IT AGAIN...

Once again FNB goes and debits my account twice for my funeral policy. Please FNB cancel my funeral policy with you, I want my account downgraded as you continue debiting my account. I've asked that a consultant contact me about 3 days ago, but until now nothing. So this is how you really feel about your customers. I hope to have this resolved by today. Yet the Phoenix branch is exceptional St what they do. They went above and beyond to ensure that my new device wss equipped with the app as well as even went that extra mile to get me a new SIM. But once again your call centre disappoints. It's like your call centre agents have no clue on what's happening in your business. Please fix this ASAP