FNB does it again.............

FNB does it again, they make a mistake and you pay for it. Back before the COVID-19 lockdown started I app**** for the cash flow relief they offered and got. They stated the will pay all FNB account that I was aware of. In this time period I had a Discovery card through FNB that got migrated to Discovery Bank. Three months down the line there was a large withdraw out of my Discovery Bank Card that went to FNB. The reason for this being is that they wrongly paid the Discovery card before the migration and took the money bank, although the card at this stage was with another bank. I am also pursuing complaints against Discovery Bank due to that they allowed this to happen without my consent. The matter here is the FNB could of contacted me first informing me of there stuff up and we could have come to a arrangement regarding the matter internally. Now they have caused problems for me and Discovery Bank. This matter is unacceptable that bank do what they please. Throughout this time period also I didn't receive one singe statement for the COVID cash relief and only reserved once asked. How is it that you must first ask regarding a loan you have to pay with no knowledge of where the funds go. Due to this the complication was not noticed. It is not my or Discovery Bank problem or concern that FNB placed the fund incorrectly, and had to contacted me first to resolve the problem no do has the wish. Please be warned, keep a close eye on these type accounts with FNB, because they don't seem to know what they are doing and the mistake only gets picked up 3 months down the and stuff everything and everybody. If I can and this matter is not resolve I will take it further to the consumer act or ombudsman due to this was there mistake not mine or Discovery Bank. I have also complained regarding this matter and it was escalated but had no response.