FNB Does it again

I have been going through an extremely poor financial position in the past year, after being retrenched in 2016 and struggling to survive. I was behind on my vehicle finance until I lost my vehicle and my home loan has also been in arrears since last year August.

During the worst financial time I’ve had and at my lowest point FNB has decided to move my credit card interest rate from 13.90% to 20.75% without any notification, communication or any interaction what so ever. I only realised that the repayments have also become unmanageable and then had to go working through all my historical statements to find the statement of 6 November 2018 at 13.90% and the statement of 8 December at 20.75%????????????????

This was completely and utterly reckless in terms of the National Credit Act, because you most assuredly did not assess my financial position to be able to afford such an IMMENSE increase in the interest rate, meaning you have lent recklessly. Also it is extremely rude and unprofessional to make such changes without communication or interaction. Finally it seems ******** to say the least to go and change a customer’s interest rate without communication and based on the fact that many customers would not have the savvy to notice this change as I did, you might as well be de*****ing the entire customer base?

I need an appropriate response ASAP and a reference number for this complaint, as I will involve the NCR or Banking Ombudsman if you cannot satisfactorily respond.