FNB Does It AGAIN!

I have never had any issues with ONE business as much as I have had with FNB within the last year of being with them. From DAY ONE!!! I dont know why I have stayed with them. I requested 2 weeks ago to downgrade my account, I was advised someone would call me back within 2-3 days to process this downgrade - after calling them a few times after this 2-3 days, finally 2 weeks later I receive a call. I now check my account and see I was charged a Monthly Account Fee, even though I have already paid my fee 2 weeks back, I was now charged for the new account, I fee I was not explained would be charged on the date that it was, a fee I did not sign for, as I received now paperwork. ALSO a fee for an account that was higher than the amount I was advised.

I agreed to go on the Pay as You Go account with the girl from FNB who eventually called me for the downgrade, now my account is in a MINUS AND I will have extra charges because of this.

I will give FNB 2 working days to resolve this before I make a long complaint at the Ombudsman and I will ensure to complain about every single thing that has happened since I have joined FNB.