FNB does everything possible not to speak to or assist customers that phone their helpline.

For no reason at all the FNB Autobank at Rietvlei Motors Tableview decided to "Verify" my Premier Credit card this morning......for10 minutes long. Then it just kept my card? I called the card division and cancelled it immediately. Now, on calling customer service, I have had to verify myself no less than 6 (SIX)!!!!!!! times to the stupid computer interface you use. When I eventually managed to speak to a human being to renew my card, The call centre worker could not tell me whether FNB would replace my card free of charge (Because your machine took it?) If I could give FNB a -5 score I would! Your service sucks, Your online chat has so much time-lapse that my app times out by the time you reply..... -5