FNB does everything but help ... time to change

I am told that it takes 7 working days to enable my private bank debit card for online shopping!

In this time of lockdown and isolation, shopping for necessities and mostly everything else is at the end of a computer or smartphone screen. You would think that your bank would understand this and make life easier. FNB certainly claims to help .... but does it really?

I tried activating online secure (their own process) on a debit card only to be told that I need to transact to the value of R310 (odd number) and wait for 7 working days before the debit card will be able to be enabled for online secure which enables me to pay for stuff online. As some retailers only accept card as a form of payment, I am stuck .... Imagine this being the only way to (safely) buy daily essentials for a family of 5.

Fortunately, I have other accounts with banks who are really there to help and I guess I will no longer be needing my helpless FNB product for the foreseeable future, perhaps never.