FNB Doen't Seem to Care about Customer Service!!

Pathetic Customer Service!! Their complaints departments attempted contacting me - after I had given them a rating on HelloPeter - on the 17/05/2022 in the morning. Unfortunately I missed the call because I was in a meeting. One call. They then sent me an SMS telling me they couldn't get hold of me. After one missed call!!

Later that day Harvetion Malubana, their complaints coordinator, called me and asked me to send an email stating reasons why my case should be reviewed. To my suprise, at 07h36 on 19/05/2022 I received an email stating that my case will be 'provisionally' closed as they await my response email. I sent the requested email on 19/05/2022 to Harvetion who then responded on the same day and promised that he'll forward the email to management and give me feedback "urgently".

Today, the 25/05/2020, I don't have any feedback on the matter, neither from Harvetion nor anyone from FNB. Harvetion is not answering my calls nor responding to my emails. And, I received an SMS telling me that the case I was providing reasons to have reviewed has been closed. I called FNB's complaints department and I was told that my request to have my case reviewed has been closed because I didn't respond with the email they had requested. The very same email I had sent to Harvetion on the same day they had "provisionally" closed my request.