1 reviews | Active since Oct 2011
FNB ***** service
FNB, your poor service has reached next level. I have 2 bank cards expiring in the coming days. I recently received a SMS and email advising that your courier company would contact me to confirm delivery of one of the cards. I then received a SMS advising that the card had been delivered to an unknown branch instead of to me. No one ever contacted me about the delivery. When I called you call centre, I was told the process was system driven. Your agent could not tell me why the courier company had not contacted me and did not even know where the branch was located where card had been delivered to. When i asked about the second card which is also expiring shortly, he said he can't help as it was a petrol card and another call centre needs to be contacted. BOTH ARE FNB CARDS!! How can a bank be so unhelpful? You take my money every month in service fees but provide no service.
Your email sent earlier today that one of your consultants has assisted me in getting a replacement card is disingenuous and false. No one has had the courtesy or professionalism to contact me.
you say the replacement card will be delivered but I do not know your courier company or where they plan on delivering the card to this time. Will it be another unknown branch.
To add insult to injury, you then request that I contact the bank to have the additional charges reversed. Not only do you mess the original delivery up, but now i have to help you clean up your mess and request a reversal of unnecessary bank charges.
Such pathetic service.
You have also failed to deal with the second card which is also expiring this month.
Deal with your clients instead of trying to ignore issues.
After 25 years with FNB, I would have expected slightly better service. Sadly loyalty counts for nothing with you.
Your email sent earlier today that one of your consultants has assisted me in getting a replacement card is disingenuous and false. No one has had the courtesy or professionalism to contact me.
you say the replacement card will be delivered but I do not know your courier company or where they plan on delivering the card to this time. Will it be another unknown branch.
To add insult to injury, you then request that I contact the bank to have the additional charges reversed. Not only do you mess the original delivery up, but now i have to help you clean up your mess and request a reversal of unnecessary bank charges.
Such pathetic service.
You have also failed to deal with the second card which is also expiring this month.
Deal with your clients instead of trying to ignore issues.
After 25 years with FNB, I would have expected slightly better service. Sadly loyalty counts for nothing with you.