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mikebee M
1 reviews | Active since May 2016
15 Jul 2019, 09:00
FNB : Do you really give a flying hoot ???
Last week I reported, via HelloPeter and the FNB website, the fact that money had been taken from my account without reason. I received a reference number from FNB : ***NF. I received a phone call from a FNB representative who didn't even know the reason behind my complaint. I asked her to gather the facts and get back to me. I'm still waiting for her response. I have noticed that I am still being charged for cash withdrawals which is totally contrary to the Encore account details. I expect a automated response from FNB explaining that my concerns are important to them !!! I have yet to find any reason to believe that they care one iota about my issues.
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FNB (First National Bank)'s replyOfficial
15 Jul 2019, 11:06Good day Mike Baines,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Jul 2019, 11:06
Official
Good day Mike Baines,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***