FNB do you know what is 24hour banking???

What is the use of having 24hour banking service and the consultant cannot do anything 😡🤬😡🤬 tried to make my salary payments this morning same as the last 7 years when trying to adjust daily limits temporarily it states input card and pin number when doing that it blocks now 3 staff not paid and 24 hour help desk says sorry call at 8am for that department