Fnb do what they want when they want. If you are no longer a Private Client. They don't care

This is the email sent to FNB care yesterday. Following messages on the app this morning they admitted their mistake but rectification to be only in 7to14 days? Unbelievable

Good day

The facts are as follow:

4/7/2020- R40 000 paid to credit card

11/7/2020 - R40 000 paid to credit card

27/7/2020 - R4 917 credit to credit card (this was as per message discussions due to the payment due by 25/7) No amount was deducted from my cheque, so I anticipated that it would be debited again from my credit card)

30/7/2020 - R3 114 - paid to credit card for end of August installment

11/8/2020 - R4 917.00 debit to credit card from FNB - anticipated, but I dont agree as July there was R80 000 paid and this was NOT taken into account.

12/8/2020- R4 917 debit AGAIN to credit card? For what, this amount was debited the day before.

I contacted the number on the email below, but was transferred from one department to the next - nobody understanding what the issue is and not really prepared to help.

I cant pay R9 783.23 toward my credit card and I am not liable to do so according to my records and calculations.

PLEASE reverse the amount ASAP. I see this overdraft email in a very serious light. FNB will not dis-credit me for something that is number 1, ******** and number 2, not my fault.

There was a discussion about the COVID 19 application being responsible for this mess. I CANCELLED THE APPLICATION before it was even used and NEVER received any funds for this application. Get your information and records in order. THERE IS NO COVID 19 Application in place or used.

I trust you will attend to the necessary rectifications ASAP and advise me by telephone or email.

Monya Spamer

ID *** 08 6

tel: ***

----- Forwarded Message -----

From: *** <***>

To: "***" <***>

Sent: Thursday, August 13, 2020, 08:01:44 AM GMT+2

Subject: FNB - Your credit card limit has been exceeded, please pay R9783.23 to ensure good account status or call ***.