1 reviews | Active since Sept 2019
FNB DO NOT WANT TO GIVE BACK MY MONEY AFTER SAYING THAT THEY WOULD
I wouldn't even want to give FNB a one star rating for the unprofessional service that I have received. Firstly, i was debited twice and then asked for a refund, which after a very long time, was told that I was debited twice and it would take 7/14 working days for the refund. Today the 20/02/2024, I call FNB to advise when I will receive the refund, only to be told that there is no refund. I have been patient and am asking so nicely for the money that FNB took out and the bank charges for that debit order. I have now asked Amanda Madondo to listen to the call recordings to establish that it was said on a recorded line. I am now asking FNB to send me the last 5 recordings in the next 24 hrs, as this your legal obligation to me.
I waited on the line while she verified the previous calls and was told that I would receive a refund.
She was patient and helpful and I thank her for her efforts.
It took me more than an hr. on the phone but it paid off.
I thank you FNB for your swift response, this is why I stayed.
I waited on the line while she verified the previous calls and was told that I would receive a refund.
She was patient and helpful and I thank her for her efforts.
It took me more than an hr. on the phone but it paid off.
I thank you FNB for your swift response, this is why I stayed.