1 reviews | Active since May 2014
fnb do not take control of there first line staff and customer care
we have a situation re our debit order keep on going through , bond is paid up but not closed you try to speak to somebody its just passing the buck , you get transferred from a-z and get cut off but nobody will bother to phone back and then back to recorded messages for just time and take a ques who pays for the call
Good day Frans,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Finance and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Frans,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Home Finance and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)