FNB, do not respond to emails

I would like to further to express my unhappiness with FNB. FNB response :Kindly be advised that your scheduled payment alerts service fee charges were reversed. - the amount have been reversed however this month it has again been debited. 2dnly, i was promised that my account would be downgraded to an easy account and it would take 7-10 days. *( on the 16th April 2019_ Again the account has been debited with the incorrect account fees. I would appreciate for the account to be corrected and refund to be initiated. And an appropriate explanation why this has been resolved, to my satisfaction. regards, Jolene

i have emailed them the following and they do not respond, hense me having to complain again through Hello peter.

Please clarify what is going on with my account> i have been charged an account fee of R105 and R45 but you state below that the my account has been down graded.

please confirm and correct any errors.

ursday, 9 May 2019, 18:48:29 GMT+10, Sales and Service Contact Centre ********** wrote:

Good day Mrs Harrison-Hopley

Thank you for your correspondence with FNB.

Kindly be advised that your account had been downgraded to Easy with the monthly account fee of R5.75, pay-as-you-use-option.

Regards Brenda Alexander FNB Contact Centre Service Recovery

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