FNB do not resolve ***** cases. Mine has been open since 2017.

Item: FNB (First National Bank)
Rating: 1
Author: Tsakane M

FNB refusing to address my ***** case from 2017.

Is this why FNB do not have a ***** department in their banks to address consumer issues. They hide behind call center agents who have no authority to resolve the matter and then give you 500000 people to call.. FNB this is unacceptable.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

17 Dec 2020, 13:05

Dear Tsakane M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

FNB (First National Bank)'s reply17 Dec 2020, 13:05

Official

Dear Tsakane M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution