FNB - Do Not Look or Care About Thier Customer's Needs

Be a Pensioner, and with FNB over 25 years - Was ****med by so called "Sponsored" on facebook etc offering special discounts. Reported ***** transactions on our bank account on 30 Dec 23. Got a case number. Went to RANDPARKRIDGE BRANCH, to cancel debit card & get a new one same day - Based on this incident. WELL NO SURPRISE - there is no bank manager available. (A) Got told by teller - "debit card replaced at branch - No Cost." !!!??

NOW THE PROBLEM - Got charged R120 for a replacement card!! Another "***** Transaction" went through 2 Jan 24. (WHICH SHOULD HAVE BEEN STOPPED!). Where is the Ethic & Commitment to looking after their customers? Who do we go to for genuine Help? FNB is bragged by many as the "Best Bank" - Well based on our frustrating dilemma,(-0 rating) Please get someone who cares to help us