SA
Shane A
1 reviews | Active since Sept 2013
29 Jan 2021, 12:08
FNB do not care, FNB do not respond, FNB break things, FNB are lazy.
My account with FNB which has an overdraft and is under debt review was split recently without my consent or knowledge where FNB left the cheque account open which has come to -1400.
I never chose for this to happen and now sit where the account is being charged a R200 monthly account fee but I get no benefits, I get no ebucks etc, furthermore I have another cheque account where I get charged the same monthly fee and everything is correct but FNB chose to keep the other account open and continue charging me.
I have worked through my debt counseling advisor on the matter for 3 months now where we have been waiting for FNB to give an answer but FNB just ignores all requests, the request has been escalated multiple times and no one responded. I have tried to speak to FNB's supposed team of bankers that comes with the account but they can never resolve anything, all they can do is give you a quote from a rule book and then just ignore you.
I would advise anyone looking to sign up with FNB or work with them to rather not and avoid them completely, you are just a number that FNB will just ignore and never respond to.
I would advise every single person to stay away from FNB
Helpful (0)
Replies (7)0
Replies (7)SA
Shane A's updateReviewer Update
01 Feb 2021, 12:04So FNB emailed me a response explaining their reasoning but gave no real answer and 0 answer as to why no one responds to requests and escalations, do FNB really care about any customers?
SA
Shane A's update01 Feb 2021, 12:04
Reviewer Update
So FNB emailed me a response explaining their reasoning but gave no real answer and 0 answer as to why no one responds to requests and escalations, do FNB really care about any customers?
SA
Shane A's updateReviewer Update
02 Feb 2021, 14:44FNB responded once and did nothing regarding this matter and now ignoring consequent emails, what a surprise, I would advise anyone looking to move to FNB to not do so.
I will be closing my accounts and moving banks in light of this pathetic response and support.
Mr Jacob Morobetja Machaba responded to complaint and left it there with an ambiguous response, why is this so hard to get an answer out of FNB?!
I will be closing my accounts and moving banks in light of this pathetic response and support.
Mr Jacob Morobetja Machaba responded to complaint and left it there with an ambiguous response, why is this so hard to get an answer out of FNB?!
SA
Shane A's update02 Feb 2021, 14:44
Reviewer Update
FNB responded once and did nothing regarding this matter and now ignoring consequent emails, what a surprise, I would advise anyone looking to move to FNB to not do so.
I will be closing my accounts and moving banks in light of this pathetic response and support.
Mr Jacob Morobetja Machaba responded to complaint and left it there with an ambiguous response, why is this so hard to get an answer out of FNB?!
I will be closing my accounts and moving banks in light of this pathetic response and support.
Mr Jacob Morobetja Machaba responded to complaint and left it there with an ambiguous response, why is this so hard to get an answer out of FNB?!
SA
Shane A's updateReviewer Update
02 Feb 2021, 14:50Well FNB?
SA
Shane A's update02 Feb 2021, 14:50
Reviewer Update
Well FNB?
SA
Shane A's updateReviewer Update
02 Feb 2021, 22:15To all who read this, do not use FMB, they alter an account and leave it in negative then allow monthly account charges to acrue but do not give me the benefits which you pay for, they will not cancel the account as they say the the overdraft must be settled first.
Basically FNB are ********** lazy and *******.
You cannot charge me for something you forced and give me deny me what I pay for and then tell me you cannot close it?!
I will be moving all of my accounts from FNB permanently, I will not pay for that cheque account as this is not my doing or my choice, FNB you can pay for your mistakes.
Another thing for everyone to remember, the FNB premier banking team are useless, they have not been able to fix a single issue that I have had in years, they just refer me elsewhere. So I ask you, why do we pay for something that can never help?!
Basically FNB are ********** lazy and *******.
You cannot charge me for something you forced and give me deny me what I pay for and then tell me you cannot close it?!
I will be moving all of my accounts from FNB permanently, I will not pay for that cheque account as this is not my doing or my choice, FNB you can pay for your mistakes.
Another thing for everyone to remember, the FNB premier banking team are useless, they have not been able to fix a single issue that I have had in years, they just refer me elsewhere. So I ask you, why do we pay for something that can never help?!
SA
Shane A's update02 Feb 2021, 22:15
Reviewer Update
To all who read this, do not use FMB, they alter an account and leave it in negative then allow monthly account charges to acrue but do not give me the benefits which you pay for, they will not cancel the account as they say the the overdraft must be settled first.
Basically FNB are ********** lazy and *******.
You cannot charge me for something you forced and give me deny me what I pay for and then tell me you cannot close it?!
I will be moving all of my accounts from FNB permanently, I will not pay for that cheque account as this is not my doing or my choice, FNB you can pay for your mistakes.
Another thing for everyone to remember, the FNB premier banking team are useless, they have not been able to fix a single issue that I have had in years, they just refer me elsewhere. So I ask you, why do we pay for something that can never help?!
Basically FNB are ********** lazy and *******.
You cannot charge me for something you forced and give me deny me what I pay for and then tell me you cannot close it?!
I will be moving all of my accounts from FNB permanently, I will not pay for that cheque account as this is not my doing or my choice, FNB you can pay for your mistakes.
Another thing for everyone to remember, the FNB premier banking team are useless, they have not been able to fix a single issue that I have had in years, they just refer me elsewhere. So I ask you, why do we pay for something that can never help?!
SA
Shane A's updateReviewer Update
04 Feb 2021, 07:01Ok so FNB now allows ********** transactions on my account and what a surprise, when I try and get the money reversed using their "team of bankers" they yet again cannot help me!
So FNB is *********** in how they managed my cheque account, ignore requests and calls logged with them and now ignore my call logged for a ********** transaction and do nothing about it!
FNB are pro *****, FNB are ant-consumer, FNB are *******, FNB are lazy.
So FNB is *********** in how they managed my cheque account, ignore requests and calls logged with them and now ignore my call logged for a ********** transaction and do nothing about it!
FNB are pro *****, FNB are ant-consumer, FNB are *******, FNB are lazy.
SA
Shane A's update04 Feb 2021, 07:01
Reviewer Update
Ok so FNB now allows ********** transactions on my account and what a surprise, when I try and get the money reversed using their "team of bankers" they yet again cannot help me!
So FNB is *********** in how they managed my cheque account, ignore requests and calls logged with them and now ignore my call logged for a ********** transaction and do nothing about it!
FNB are pro *****, FNB are ant-consumer, FNB are *******, FNB are lazy.
So FNB is *********** in how they managed my cheque account, ignore requests and calls logged with them and now ignore my call logged for a ********** transaction and do nothing about it!
FNB are pro *****, FNB are ant-consumer, FNB are *******, FNB are lazy.
SA
Shane A's updateReviewer Update
05 Feb 2021, 14:50FNB are still doing nothing, FNB are pro *****, anti-consumer and laxy!
SA
Shane A's update05 Feb 2021, 14:50
Reviewer Update
FNB are still doing nothing, FNB are pro *****, anti-consumer and laxy!
SA
Shane A's updateReviewer Update
08 Feb 2021, 09:42Still nothing from FNB whatsoever, FNB do not give a damn in the slightest.
SA
Shane A's update08 Feb 2021, 09:42
Reviewer Update
Still nothing from FNB whatsoever, FNB do not give a damn in the slightest.