FNB do not care about their customers

As per usual, FNB do not care about their customers. I absolutely despise this corporation.

So here is my problem. I had a Rain month to month subscription. I canceled my monthly Rain subscription on December 18, 2021. To date, Rain has failed to respond any of my attempts to cancel said contract. All cancelations are 30 days. I have now attempted to cancel the debit order with FNB, but they are stating that they need the correspondence from RAIN to move ahead with the cancelation. GOOD LUCK WITH THAT. I provided proof of my cancelation, but this is not enough for FNB. Really FNB? FNB sure have their clients interest at heart here. Like I said, I despise this company.