FNB do not care

I visited FNB Loch Logan Branch to get a 3 month Bank statement. There were 4 people working at enquiries and only one was busy with a client. After 30 minutes the one person stood up with the client he was helping leaving no one assisting the people in line. The rest of the employees were staring and pressing on their computers while the manager was in a cubicle enjoying a cup of tee. If only there was communication from somebody to say what the hold up was, but none was availed. I took a photo of this as proof and walked out of the bank. I was swiftly followed by a gentleman by the name of Johan Gordan and security who forced me to delete the evidence from my phone and wanted to force me back to the branch. If only their service was as quick as their willingness to destroy evidence. I am appalled in the manner that a bank that I held in such high esteem could stoop to such a low in service and in the manner in which they handle their clients.