FNB do better

Dear FNB Team,

I am writing to express my dissatisfaction regarding the recent upgrade of my account to the Premier card, which has resulted in more frustration than value. I was informed that by upgrading, I would receive enhanced benefits, including increased eBucks and access to a private banker. However, after three months of paying R275 per month, I have seen no added value—only a downgrade in benefits I previously enjoyed on my Aspire account.

While I was on Aspire, I received monthly Kauwei vouchers consistently, and had access to Superbalist vouchers, which I found useful. Since upgrading, I’ve only managed to use one Kauwei voucher and was never informed that the Superbalist voucher would be removed. This lack of transparency is unacceptable. Upselling a product without full disclosure of the trade-offs is misleading, and frankly, disappointing coming from a bank that markets itself as customer-first.

Paying more for an account should not mean receiving fewer rewards. The value proposition presented to me was inaccurate and has left me feeling misled.

I am requesting the following:

Immediate downgrade back to the Aspire account. Assistance with a Superbalist voucher or appropriate compensation for the missed benefits. I trust this matter will be treated with urgency and resolved promptly.

Sincerely.