FNB D/O

FNB home loans really came through for me with regards to a debit order issue I had on my mortgage protection plan. Due to a system error on their side they didn't debit on my account for a couple of months, i was expecting that once the error is resolved they will charge me for those months as well but they didn't, instead they sent an apology letter for their error and also confirmed on the letter that for the months they didn't debit my insurance was still active and I'm fully covered for them. It's a #WIN for me as their client that I shouldn't pay for their error as they decided to carry the costs themselves. Most companies don't practice this method as they want their clients to pay for their mistakes.