FNB ***** Division: Worst service ever! They simply do not care

on the 28 of October two *****ulent transactions happened on my account amounting to R5000 and I reported the case to FNB ***** division and they asked that i get a case Logged with SAPS also, boitumelo.soafo is the Lady assigned to my case which is : ***, However does not seem to care, I have tried calling and also sending a number of emails Just to get an update on what is happening but getting zero responses. simply they do not care. all i needed was to be refunded and that doesnt look like will happen, i am almost half month in now with no cash and no responses, This is the worst, if anyone considering FNB and their weak Security think twice. Run!!