FNB ***** DIVISION IS ABSOLUTELY USELESS

I've been a FNB Premier client for more than 35 years. I use most of their products and have an excellent credit rating with them. I made a mistake by falling for a phishing **** and FNB ***** devision didn't contact me once before declining my ***** case and not refunding my money. I had to go in to my local branch to find out why I'm not being contacted and I had to log a complaint at the branch. I've already opened an account at another bank and will have to start the tedious process of changing my bank after all these years.