FNB dissatisfaction

Dear FNB

I have a loan account with you of which I was paying reduced installments but due to me currently being in a better financial situation I decided to start paying more towards the loan and after struggling for months and going back and forth to get this going I had to hellopeter in order to get a call back and ,so finally the debit was set up accordingly but then I was double debited the 1st month and the incorrect debit of R999 was reversed but the correct amount of R1000 was still debited on time and it stayed paid so no errors on my side.

This has had a negative impact on my credit scores . It shows as missed payment for the month I was double debited and reversed by you and has dropped my credit scores which should not be the case as the correct debit order of R1000 was still intact and honoured by me .

I have contacted Experian to explain this. They are requesting an email from you to explain the mishap from your side and to remove the "missed payment" from my credit score. I humbly appeal for you to do so in order for the incorrect info to be removed as I do not wish to wait 20 business days for an investigation by experian . Your motto is How can we help you? Please help me in removing the incorrect info from my credit profile .

Regards