1 reviews | Active since Jul 2021
FNB - Disrespected & let down, loyal customer
It has become clear to me that FNB has no interest in assisting me a client of there's for more than 13 years, despite running with a slogan that says "How can we help you?"
I have rightly been requesting a refund for money's paid into an old credit card account that they have not removed from my profile despite it is no longer active, that I have also paid off(to which they themselves have also confirmed).
I brought this matter to them in April or May the 3rd.Had it escalated on the 25th of May and yet no one has reached out to me and resolved the matter.
This is after having gone into the bank weeks ago, to address this same issue.
I cannot begin to express my dissatisfaction, with this blatantly poor, disrespectful service.
From as far back as 2007, they've taken bank charges from me on a monthly basis, and I willingly oblige. Yet when in need of assistance I have been grossly let down.
It is clear FNB does not value or appreciate it's customers... Dispute the well advertised slogan, "how can we help you"
I today had to walk into a bank branch and speak to Kean telephonically (call ***). Had I not walked into the bank, I would not have had any communication with you guys.
On this call I was promised statements to this account from the date it was settled to date. It was communicated that these statements had been sent according to his system but upon looking at my emails I had not received anything.
It is more than 2 hours later still have not received anything.
Do not apologize to me tell you have completely addressed my request.
1. I want my statements
2. I want my refund, to which Kean has confirmed there is money due to me. Which again is disappointing because this was never communicated when the paid up later was provided. Despite me clearly making the request.
3. I want this account removed from my profile, so no accidental payments are made into the account.
Apologize when the job is done. Don't ignore me, apologize then not assist me.
I don't need empty words and promises. I need service
I today had to walk into a bank branch and speak to Kean telephonically (call ***). Had I not walked into the bank, I would not have had any communication with you guys.
On this call I was promised statements to this account from the date it was settled to date. It was communicated that these statements had been sent according to his system but upon looking at my emails I had not received anything.
It is more than 2 hours later still have not received anything.
Do not apologize to me tell you have completely addressed my request.
1. I want my statements
2. I want my refund, to which Kean has confirmed there is money due to me. Which again is disappointing because this was never communicated when the paid up later was provided. Despite me clearly making the request.
3. I want this account removed from my profile, so no accidental payments are made into the account.
Apologize when the job is done. Don't ignore me, apologize then not assist me.
I don't need empty words and promises. I need service
We are not dull guys... Please don't disrespect us like this
We are not dull guys... Please don't disrespect us like this
It was agreed this would be sent to me on the 7th of July & I still have not received it.
It was agreed this would be sent to me on the 7th of July & I still have not received it.