FNB Disregards *****

I have a debit order attempt on my account from a provider that I have no knowledge of. When I call into the ***** department to report this I am told I will need to call back to go through to the debit order department. When I call to the debit order department they say they cannot help me as the debit order was not successful they cannot tell me who attempted it or why they attempted it. They did say that if they try again and are successful I my then call them to investigate. So basically you are telling me that I must let someone committing ***** try again and only if they are successful will you bother looking into it. They then have the audacity to accuse a different company, of trying to take this debit order where I know firsthand didn’t take this debit order. I suggest someone looks into this debit order and gets back to me as to who it was and what you are doing to correct this.